Get to know - CareWest

As part of the launch of YourLink, we're helping you get to know our wonderful launch partners and service providers.

Here's our Q&A with CareWest.


1. Tell us a little bit about your organisation.

CareWest is focused on providing quality services in regional, rural and remote communities, delivering services to the aged, people with disabilities, children and families. CareWest has been a trusted provider in the community for over 30 years and with the recent expansion now operates in 21 regional towns spanning 40 different local government areas with a staff strength of 470 and over 1000 clients. A recent client satisfaction survey showed 95% of CareWest clients would recommend CareWest to their family and friends.

2. What services do you offer for seniors and their families?

The Aged and Regional Community Services supports our older clients and their families through programs such as domestic assistance, personal care, transport for social outings, case management, carer respite, dementia respite and support post-discharge from hospital. These programs have a strong focus on each individual with the aim of supporting and empowering clients in order to improve their independence. At CareWest, we’re looking forward to the completion of the CareWest Community Connection Centre (4C) which will anchor the Orange Community with various facilities spread over 2,500 square metres.  

3. Can you share an example of how you've helped or are helping seniors in the community?

A 75 year old lady was not coping at home and was considering going into residential care. Following a phone call to CareWest, an assessment was arranged and she was approved for a Home Care Package. She now receives assistance in the home with cleaning and lawn mowing and has had bathroom rails installed. She now feels secure at home and is no longer considering residential care.

4. What's the best way for someone to contact your organisation?

They can call us on 1300 227 393, email us at or visit

5. Why have you joined YourLink?

YourLink provides real time upload of services and activities provided by CareWest. This allows staff to exercise direct control over the level of information, the type of information to disseminate and the timing of the announcement, all of which are crucial to providing information on CareWest. YourLink is an easy way for clients to access and share information about services available to them in their communities.

Download the iPad version of the YourLink app and link to CareWest to get updates from them.