Get to know - NSW Elder Abuse Helpline & Resource Unit

We're helping you get to know our wonderful partners and service providers that you can find in the YourLink app.

Here's our Q&A with The NSW Elder Abuse Helpline & Resource Unit.


1. Tell us a little bit about your organisation.

The NSW Elder Abuse Helpline & Resource Unit provides information, support and referrals relating to the abuse of older people living in the community across NSW. We provide practical assistance and easy-to-understand information to older people, family members and frontline workers on ways to respond to and prevent abuse.

2. What services do you offer for seniors and their families?

We offer a free telephone helpline – this operates Monday to Friday, 8.30 am to 5 pm. We place the safety of the older person first. Our service is confidential and callers remain anonymous.

We have also developed a range of resources to help people identify, respond to and prevent abuse; we also conduct training for frontline workers and information sessions for community groups. Downloadable resources, preventative information and useful website links can be found on our website:  You can also contact us and we can mail you any of the resources you can find on our website.

3. Can you share an example of how you've helped or are helping seniors in the community?

 When someone calls the helpline, they will speak with a person who will help to:

  • Identify what the older person really wants to achieve
  • Develop a support and action plan (including referral options)
  • Explore all possibilities
  • Empower the older person or advocate for the older person
  • Understand the rights of the older person
  • Demystify some of the referral options (e.g. Powers of Attorney, legal and medical support services, and the Guardianship Division of the NSW Civil and Administrative Tribunal – NCAT)

4. What's the best way for someone to contact your organisation?

We encourage individuals, concerned friends, family members, neighbours and support workers to call 1800 628 221 if they suspect elder abuse is occurring.  If you require an interpreter, first call 131 450 and tell the operator your preferred language. Alternatively, you can contact us via our website:

5. Why have you joined YourLink?

YourLink is a great way to help raise awareness of the issue and make app users across the state aware that there is a place they can contact in confidence to discuss concerns they have for themselves or someone they know.

YourLink for iPad available now