Testimonials and Case Studies

 

Australian Red Cross & YourLink Case Study

Australian Red Cross and YourLink teamed up to create the Tech Smart Seniors program, which aimed to help older adults in the Newcastle Hunter and Central Coast regions of NSW. The area had been hit hard by the COVID-19 pandemic and floods, leaving many older adults feeling isolated and disconnected. The program was specifically designed to help these seniors, many of whom are in their mid-80s and live alone. The goal was to help them feel more connected and engaged with the world around them.

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“By partnering with YourLink for this project, we are supporting these carers who may not have had the confidence, skills or resources to engage online with friends, family and support services, up until now.”

Elena Katrakis, CEO, Carers NSW

“OMG I did it! It was deadly and Mum loved it. Thank you so much, this is going to be amazing. “

Rachel, Carer, NSW

"I want to use the iPad to create a bit of me time"

- Nola, Carer, NSW

"It's given me confidence to access more self help groups"

- Renee, Carer, NSW

"I've always wanted to learn how to use an iPad"

- Lorna, Carer, NSW

“These meetings are just great, keep running them; we are never too old to learn”

- Ursula, Digital Senior, New South Wales

“This morning has greatly helped with frustrations and opened me up to using 2 devices which will be more helpful to me in daily life and communications. I feel so much more confident.”

- Bill, Digital Senior, New South Wales

“It's great as it’s so portable. I take my iPad for reading at my granddaughter’s swimming lessons and have been doing lots of online shopping and social groups.”

- Diane, Digital Senior, Victoria

“Fantastic seminars as the presenters are so knowledgeable”

- Irene, Digital Senior, New South Wales

“This is the best learning session I have ever attended and I have learnt a lot!”

- Martin, Digital Senior, New South Wales

“It keeps you in touch with the world, feel like I have been very lucky. The best thing that happened to me this year. How much data do we get per month/year?”

– Doreen, Digital Senior, Victoria

“This project added some spice to our Care Workers’ roles and for our clients; you can see from the look on their faces from having a great level of engagement from the experience.”

Chris Coughlan, Strategy and Innovation Advisor, VMCH

“This program is the most wonderful thing. You feel a bit left out these days… I don’t understand a lot of the modern things that are going on and I think this is going to open up so many different avenues for us. It’s an incredible program and I’m so grateful, I can’t tell you”

- Billie, full-time carer to Laurie

“The training and ongoing support for the team of ‘Tech Mentors’ is the centerpiece of this client focused initiative. Without this personalised support, delivered by people with established client rapport, the initiative would be missing a key aspect of what consumers want - someone to help them.”

- Jenni Allan, CEO, ADSSI Limited

“The program has sparked excitement in the clients, even though they may never have used a device like that before. YourLink has been able to make it fun, inclusive and very relaxed.”

— Caitlin (Care Worker)

“By working in partnership with YourLink, our programs deliver the optimum solution that creates continuous support for our clients to become and remain engaged in their community, both on and offline.”

- Jenni Allan, CEO, ADSSI Limited

“We summed up the benefits and we found that this was a low-cost, low-risk way of testing something we’ve wanted to do for a long time. We had strong collaboration, better than we’ve ever had internally and excellent collaboration externally as well.”

- Chris Coughlan, Strategy and Innovation Advisor, VMCH

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Phone a friend? Not waiting for someone to help any more!
Phone a friend? Not waiting for someone to help any more!

Sita’s experience for building digital skills for aged care workers reminds us that we don’t need everyone to be digital experts immediately. We are taking some people from 0 to 1 in terms of their digital knowledge. Giving them enough to be comfortable, curious and to not have to rely on someone else for the basics.

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Never too old for social learning
Never too old for social learning

Shirley’s reminded us of the value of the social learning that happens as part of the YourLink programs. Getting groups together who may be at different levels of digital confidence, but may have similar living circumstances and so can connect with each other on a number of levels and support each other.

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Turning panic to confidence
Turning panic to confidence

Kate’s story of leading a team of care workers overwhelmed with the pace of technology change and expectations of their roles. With the right support, Kate’s confidence grows significantly to help her team with their digital needs.

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I hate technology, I’m too old...
I hate technology, I’m too old...

Tom’s story of transformation from hating technology to being curious about what’s possible. Tom found the courage to join the digital skills program and found a safe environment to learn. He was a changed person and inspired to keep learning.

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A twist on the generations story
A twist on the generations story

Jane’s story of intergenerational knowledge sharing. Jane was telling her story beaming, proud of her own digital skills and also that she was able to help someone else.

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Moments that matter

Quotes and testimonials

Carers NSW Case Study

Starting in 2021, Carers NSW partnered with YourLink to create the ‘Connecting Carers Online’ digital project as part of their Carer Gateway service offerings in the Hunter New England, Central Coast and North Coast regions. The program is a digital education project to help carers gain access to smart devices and learn the essentials of online skills in order to use them with confidence.

YourLink’s approach to successful digital learning and long-term adoption is through co-design. Carers NSW and YourLink partnered to ensure that carers’ needs, situations, skills and environments were at the heart of the program.

The program has been so successful that it will continue supporting the first group of carers and bring in an additional 100 Carers in 2022.

Sector Support, Development
and Training Case Study

Sector Support, Development and Training Central Coast and Newcastle worked with YourLink to develop and deliver a training program for frontline staff to build their digital skills and their ability to coach others to learn.

Sector Support worked with YourLink to develop and deliver a training program for frontline staff to build their digital skills and their ability to coach others to learn. Centred around the different learning styles of the care workers, the training would expand their personal digital skills as well as giving them methods to coach their senior clients.

VMCH Case Study

In this case study we share how VMCH and YourLink created a digital inclusion program that 100% of participants would recommend.

Faced with the urgency to respond to the growing impacts of COVID-19, VMCH quickly set to work on redesigning the services they offer. Partnering with YourLink, VMCH created the ‘Technology at Home’ program for their Commonwealth Home Support Programme (CHSP) clients. The solution gave clients confidence to get online through social learning, support and smart devices. The impact of this was the reduction of their social isolation.

ADSSI Case Study

Our recent work with ADSSI Limited has helped to transform the digital literacy of more than 200 Care Workers and clients.

Together we co-created two digital literacy programs. One specifically for Care Workers and the other for their clients. The combination of these two programs proved powerful. By creating a team of Tech Mentors through the ‘Connect with Tech’ Care Worker program, clients could learn technology together with someone they trust, and overcome the key challenge they face - a lack of someone to help them.