How ADSSI Limited transformed the digital literacy of their clients, their organisation and their people

Social isolation and loneliness, exacerbated by COVID-19, were two issues being experienced by ADSSI’s clients. Surrounding this was a perception that seniors do not want or are unable to learn how to use technology, and that it is out of scope for aged care providers to bring this type of support into the service offering. But ADSSI thinks differently. They know that seniors want to do more with technology but the real struggle for them was knowing where to start or who to turn to for support.

YourLink and ADSSI partnered together to co-create two programs. The ‘Connect with Tech’ for Care Workers and the ‘Digital Connection’ program for seniors which would transform the digital literacy of more than 200 staff and clients.

“The training and ongoing support for the team of Tech Mentors is the centerpiece of this client focused initiative. Without this personalised support, delivered by people with established client rapport, the initiative would be missing a key aspect of what consumers want - someone to help them.” Jenni Allen, Chief Executive Officer, ADSSI Limited