How VMCH challenged their own assumptions of seniors to provide new digital solutions

“It keeps you in touch with the world. I feel like I have been very lucky, it’s the best thing to happen to me all year. How much data do we get?”

Faced with the urgency to respond to the growing impacts of COVID-19, VMCH quickly set to work on redesigning the services they offer. With heightened awareness on face-to-face service delivery, VMCH were concerned that the social isolation that many clients were already experiencing was exacerbated.

VMCH partnered with YourLink to create the ‘Technology at Home’ program for their Commonwealth Home Support Programme (CHSP) clients. Technology at Home is a structured solution that gives clients confidence to get online through social learning, support and smart devices. The impact of this is the reduction of their social isolation.

The Technology at Home program has allowed VMCH residents to stay safe, and engaged while feeling more connected during periods of isolation. And the results say it all.

• 97% of participants feel more confident with technology

• 100% learned something new

• 100% would recommend the program

• 100% value VMCH providing the service

“My friends are quite jealous of me and wish they could have this opportunity but they’re not with VMCH.”